OMNI LOYALTY
For businesses, it is crucial to transform their customers into loyal ones. With Loyalty, business owners are able to make sure that their customers are not only happy but represented as brand ambassadors. Being a trusted third-party, Loyalty can help set goals and track progress of said goals to ensure that they are achieved.
We’re here to help you grow your business with real, measurable customer loyalty. It all starts with our sophisticated marketing tools, including data-driven attribution modelling that’s built on the latest machine learning algorithms for better results. With XRETAIL, your customers are 10x more likely to buy from you, which means higher sales, greater retention and a greater bottom line.
XRETAIL Loyalty is an integrated solution that can increase your customer loyalty by making your relationship with them more rewarding. We provide a variety of solutions from a robust customer loyalty program, to the ability to track customers in real-time across channels, and to make the customer experience easier for all employees.
B2B UNFIED COMMERCE
WHOLESALING REDEFINDED
with XRETAIL B2B module, it helps corporates to do wholesaling and practice B2B commerce in a whole different way.
It has a simple interface to allow merchants to make their products available for wholesale with just a few clicks.
With XRETAIL’s granular segmentation and advanced analytics, merchants can now easily target their ideal wholesale customers. They can also set up multiple pricing for each SKU based on merchant category, geographical zone, or even orders history.
IN-STORE CUSTOMER EXPERIENCE REDEFINED
XRETAIL is the leading in-store experience enhancement solutions firm that specializes in retail. With our sound and interactive solutions, we ensure high interaction rates and customer loyalty. Our in-store shoppers can use their mobile devices to explore, find goods, and make purchases.
at your favorite store, a place where you shop regularly for the best deals & variety, you can now do more with just the touch of a screen. get instant personalized coupons, compare features, and do self-checkout with the in-store customer experience.
on the other hand, shoppers are offered an in-store experience that is tailored to their preferences. Retailers can save on time & money by offering personalized offers to customers while they’re browsing, and also analyzing products performance & heat maps of customer flow.
ADVANCED RETAIL CRM & CALL CENTER
Call centers are a very important customer touch point in for shopping journey. In today’s world, customers call to make last-minute purchases, to find out about their orders and the retailer’s return policy, and to inquire about an order that may have been lost in the mail.
Trust is the most important thing to your customers. Deficit in trust can result in a customer outrage, lost revenue and lost customers. Fortunately, it’s never too late to repair a broken relationship with your customers – even if you have one of the most demanding customer service teams in the world.
XRETAIL CS is a cloud-based customer service solution that helps retailers provide excellent customer service by connecting agents to customers with real-time interaction, complete visibility and empowering them to deliver the best customer experience.
You can also use your mobile phone to find the nearest store location. In case of any difficulties, you can call our customer service support team that is available 24/7.
One of the biggest challenges business owners face is how to keep track of all their contacts. With a call center, they know that they always have a central database that everyone can access. The best part? It’s easy to use, and it’s cost-effective!
PERSONALIZATION
EVERY CUSTOMER IS A VIP
It’s all about you! XRETAIL’s AI engine knows more about you than anyone else. It will tailor the best shopping experience for you, from product recommendations to tempting deals. Get best-in-class treatment without any of the high maintenance.
XRETAIL’s digital stores are a one-stop shop for your customers, with everything they need to make the right choice for their needs. Customers can see everything about your products and services in one place and make a purchase. We help you create personalized promotions for VIP customers that are tailored to their needs with our dynamic customer segmentation and product catalog features.
RETAIL EVERYWHERE!
XRETAIL is a platform that enables retailers to engage shoppers in every though touch point seamlessly with unified customer data. It’s an online marketplace, a loyalty program and a CRM all in one. With XRETAIL, customers are able to shop the way they want, can use digital coupons at their own convenience and have an easier time redeeming points. Plus, they can leave reviews and get rewarded with more points to spend on their favourite products.